Frequently asked questions

What days are orders shipped?


Orders are generallly shipped on Thursdays. If a holiday falls on a normal shipping day, the orders will be shipped on the next business day.




What is your lead time for orders?


Our average lead time for orders is 1 month. There are several factors that may increase lead time such as: 1- number of orders ahead of yours 2-time of year (we are busier near the holiday season) 3-extra large orders 4-special order items




What is your return policy?


We will accept unused returns with 1 week with prior notification. You must email us within 3 days of receipt of your order requesting a return for a refund or exchange. Please note- we DO NOT accepts returns of special order items for any reason as they cannot be returned to our inventory.




What kind of special order or customization do you offer?


We offer customization on certain products with minimum purchase quantities. We can offer custom lengths on sashes and certain types of our wraps. Please see product details on each item for specific purchase quantity requirements. We DO NOT offer any type of custom sizing on any of our jackets, coats, vests or shrugs. We are able to special order many different colors of our chiffon, satin and lace for minimum purchase amounts. We are able to special order a variety of faux furs types and colors for minimum purchase amounts. We can make any of our normally offered items in a standard fabric we carry. If you are requesting a specific color to match an item of your customers choosing, please send a fabric sample before placing your order so we can determine if a match is available. **Please note** special order and custom orders may not be returned for any reason.





Frequently asked questions

What days are orders shipped?


Orders are shipped on Thursdays. You will be sent tracking information once the item is shipped. For more specifics on shipping please visit our Shipping Policies page




What is your lead time for orders?


Our average lead time for orders is 2 months. There are several factors that may increase lead time such as: 1- number of orders ahead of yours 2-time of year (we are busier near the holiday season) 3-extra large orders 4-special order items/colors/fabrics




What is your return policy?


We strive to ensure every order is correct and we inspect all items for quality before we ship to you. We accept returns on incorrect items, or if you receive any damaged items. Please email us prior to returning items. We do not accept returns on unsold merchandise. We do not accept returns on items that incur damage after they are shipped to you. We are unable to accept returns of special order items for any reason as they cannot be returned to our inventory.




What kind of special order or customization do you offer?


We offer special orders on colors of satin, chiffon and lace products with minimum purchase quantities. We cannot guarantee material availability so any special color requests must be made prior to ordering Please allow extra time for order processing. We DO NOT offer any type of custom sizing on any of our products. For any other questions regarding customization, please contact customer service. **Please note** special orders may not be returned for any reason. For bridal shops we offer special ordering of mulitple sizes of identical items for bridal parties.




What are your shipping policies?


For specifics on shipping policies, please visit our "shipping policies" page. Click here to go directly to that page.





Proudly made in the USA

SpaZooie Wholesale

6728 Fair Oaks Drive

North Richland Hills, Tx 76182

(817)797-7994

wholesale@spazooie.com

Hours of operation:

Mon-Fri 8:30-4:30

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