Frequently asked questions
What days are orders shipped?
Orders are shipped on Thursdays.
You will be sent tracking information once the item is shipped.
For more specifics on shipping please visit our
Shipping Policies page
What is your lead time for orders?
Our minimum lead time for orders is 2 months.
There are several factors that may increase lead time such as:
1- number of orders ahead of yours
2-time of year (we are busier near the holiday season)
3-extra large orders
4-special order items/colors/fabrics
What is your return policy?
We strive to ensure every order is correct and we inspect all items for quality before we ship to you.
We accept returns on incorrect items, or if you receive any damaged items. Please email us prior to returning items.
We do not accept returns on unsold merchandise. We do not accept returns on items that incur damage after they are shipped to you.
We are unable to accept returns of special order items for any reason as they cannot be returned to our inventory.
What kind of special order or customization do you offer?
We offer special orders on colors of satin, chiffon and lace products with minimum purchase quantities. We cannot guarantee material availability so any special color requests must be made prior to ordering Please allow extra time for order processing.
We DO NOT offer any type of custom sizing on any of our products.
For any other questions regarding customization, please contact customer service.
**Please note** special orders may not be returned for any reason.
For bridal shops we offer special ordering of mulitple sizes of identical items for bridal parties.
What are your shipping policies?
For specifics on shipping policies, please visit our "shipping policies" page. Click here to go directly to that page.